istana kasino Privacy Policy

This page describes what we collect when you use istana kasino and how we keep that data protected. We take your privacy seriously—we collect only the information necessary to operate your account, process your deposits and withdrawals, and comply with anti-money-laundering requirements.

We do not sell your personal information to third parties. We do not use your data for marketing purposes beyond account notifications. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, and e-wallet, we handle your payment details with the same care we apply to all your account information.

Our servers may sit outside your jurisdiction, but our data-handling practices follow consistent standards. This policy explains what we collect, how we use it, and what rights you have regarding your information.

What we collect and why

Account registration data

We collect your email address, phone number, and full name when you register on istana kasino. We also collect your date of birth and identity document details—passport, national ID, or driver's license—during account verification. This information is required to confirm your identity and comply with anti-money-laundering regulations.

We use this data solely to operate your account, verify your identity, and process your deposits and withdrawals. We do not share your identity details with third parties except where required by law or to process your payment requests through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.

Payment and transaction data

When you deposit funds into istana kasino, we record the amount, the payment method, the timestamp, and the transaction status. We retain this information to reconcile your account balance, process withdrawals, and maintain audit records. We do not store your full payment card details or e-wallet credentials—payment processors handle those securely on their own systems.

Gameplay and account activity

We record your gameplay activity on istana kasino—which games you play, your stakes, your session duration, and your balance changes. We use this data to detect fraud, prevent account abuse, and comply with regulatory requirements. We also use it to understand how our platform is used, so we can improve service reliability.

We do not use your gameplay data to profile you for marketing. We do not sell this information to third parties. We retain it for as long as your account is active, plus a retention period for compliance purposes.

Device and connection data

We collect information about the device you use to access istana kasino—your device type, operating system, browser, and IP address. We use this to detect unauthorized access attempts, prevent fraud, and ensure platform security. We also use it to troubleshoot technical issues and optimize our service for different devices.

We at istana kasino collect data only to operate your account reliably and comply with law. We do not monetize your personal information.

Your rights and our commitments

Data security and storage

We encrypt your personal data in transit and at rest. Our servers use industry-standard security protocols. We limit access to your data to employees and contractors who need it to operate istana kasino. We conduct regular security audits and maintain incident-response procedures.

Our servers may be located outside Indonesia—potentially in Jakarta, Surabaya, or other regions, or internationally. Regardless of location, we apply the same data-protection standards. We do not transfer your data to countries with weaker privacy laws without your explicit consent.

Third-party processors

We use third-party service providers to operate istana kasino. These include payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), hosting providers, and compliance vendors. We have data-processing agreements with each vendor requiring them to protect your data and use it only for the purposes we specify.

We do not share your data with marketing companies, data brokers, or advertisers. We share it only with vendors necessary to operate your account and comply with law.

Your rights regarding your data

You have the right to request access to your personal data held by istana kasino. You can request correction of inaccurate information. You can request deletion of your data, subject to legal retention requirements. You can request a copy of your data in a portable format.

To exercise these rights, contact our support team. We will respond to your request within 30 days. Some requests may take longer if they require coordination with third-party processors or compliance review.

1. Request your data

   Contact our support team to request access to your personal information held on istana kasino.

2. Request correction

   If your account information is inaccurate, we will update it upon your request.

3. Request deletion

   You can request deletion of your data, subject to legal and compliance retention periods.

4. Request portability

   We can provide your data in a portable format for transfer to another service.

Cookies and tracking

We use cookies to maintain your session on istana kasino and remember your preferences. We use analytics cookies to understand how users interact with our platform. We do not use tracking cookies for advertising purposes. You can disable cookies in your browser settings, though this may affect platform functionality.

Data retention

We retain your account data for as long as your account is active. After account closure, we retain transaction records and identity verification documents for seven years to comply with anti-money-laundering regulations. We delete other personal data within 90 days of account closure, unless law requires longer retention.

Policy updates

We may update this privacy policy from time to time. We will notify you of material changes via email or by posting a notice on istana kasino. Your continued use of the platform after changes constitutes acceptance of the updated policy.

Contact istana kasino

If you have questions about our privacy practices or want to exercise your data rights, contact our support team. We are available during standard business hours. During public holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, response times may extend.

We at istana kasino are committed to protecting your privacy. Your personal data is essential to your account security and regulatory compliance. We handle it with care and do not share it beyond what is necessary to operate our platform and comply with law.